Terms and Conditions
LIMITATIONS OF LIABILITY. Shoelanthropy does not assume any responsibility, or will it be liable, for any damages to, or any viruses that may infect, your computer, telecommunication equipment, or other property caused by or arising from your access to, use of, or browsing this website, or your downloading of any information or materials from this website.
If there are images in this attachment, they will not be displayed. Download the original attachment
Privacy Policy:
We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.
While this website (www.shoelanthropy.com, www.shoesthatsupport) may suggest a certain brand, style, size, etc. that may help with certain foot conditions including but not limited to plantar fasciitis, metatarsalgia, heel spurs, over pronation, morton's neuroma, hammer toes, bunions, it does not guarantee that it will prevent or cure any of the conditions listed above or any other foot condition. It is strongly encouraged to consult a licensed physician before trying any of the footwear on this website. We accept no responsibility for any foot ailment or injury caused by any of the brands that are sold on our website. We are a retailer (reseller) of the footwear listed and sold on this website and accept no responsibility for defective footwear, or any foot ailment for injury that arises out of the use of any of the product sold on this website.
This privacy policy lets you know what information we collect, how we may share that information, and your choices regarding the sharing of your information. This policy applies to www.shoelanthropy.com, www.shoesthatsupport.com and other places where we may collect personal information.
We may collect personal information such as your contact, billing and shipping information. We may also collect demographic information. We collect information regarding your interactions with our Web sites using cookies. We may obtain additional personal and non-personal information from third party providers.
You may choose to stop receiving e-mail, direct mail, phone and mobile marketing communications. Shoelanthropy does not sell, rent or trade your personal information to third parties. We use information about you to fulfill your requests, administer various programs, provide services, and for other business purposes. Your personal information may be shared with current or future Shoelanthropy entities or subsidiaries. We may also use the information you provide to send you marketing communications.
Shoelanthropy does not knowingly collect information online from children under 13. Shoelanthropy values our relationship with our customers and we are committed to responsible information-handling practices.
If you have questions about Shoelanthropy�s Privacy Policy, contact us by emailing customerservice@shoelanthropy.com
We value the relationship we have with our customers and are committed to responsible information-handling practices. We take great care in safeguarding your personal information and in complying with all applicable federal and state privacy laws.
Shoelanthropy follows these privacy principles both online and offline in the collection, use, security and sharing of customer information. When we contact you for marketing purposes, we will let you know how to remove your name from future marketing efforts.We will use reasonable security measures to protect the personal information we receive from you.
The following Privacy Policy describes the information and privacy practices for www.shoelanthropy.com and www.shoesthatsupport.com where your personal information is collected by, or on behalf of, Shoelanthropy. When you provide us your personal information, you consent to the information practices described in this policy.
This Privacy Policy may not apply to third party sites to which Shoelanthropy may link. We encourage you to read the privacy policies of those other sites to learn how they collect, use, share and secure your information.
As part of your interaction with Shoelanthropy, we may collect personal information such as contact information, including name, mailing address, phone number and e-mail address, purchase information, including credit card number, billing and/or shipping information. We may also collect demographic information, including age, personal interests and product preferences.
We use the personal information you provide for purposes including, but not limited to fulfilling requests for products, services or information, tracking and confirming online orders, managing our customer loyalty program, providing customer services, offering new products and services improving the effectiveness of our Web sites, our marketing endeavors and our services and offers, conducting research and analysis, sending marketing communications, performing other business activities as needed, or as described elsewhere within this Policy.
If you provide us information about others, or if others give us your information, we may store that data and will only use that information for the specific reason it was provided. Examples include providing a friend's shipping address, e-mailing a suggested product to a friend, and e-mailing friends a link to a product.
Shoelanthropy may obtain consumer information from third party providers in order to improve the accuracy of our customer database, increase our understanding of our customers, or to identify potential customers..
Shoelanthropy does not sell, rent or trade your personal information to third parties. We may need to share your personal information with certain third parties such as our agents, service providers and other representatives acting on our behalf for limited purposes. For example, we may share personal information to third parties to perform services on our behalf such as fulfilling our customers' orders, sending marketing communications, delivering packages, maintaining our customer loyalty program, conducting research, analysis or administering surveys, sending regular mail and e-mail on behalf of Shoelanthropy, processing credit card payments, and for other purposes not listed.
It is possible that we may be required to share personal information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. We may share certain personal information when we believe that such release is reasonably necessary to protect the rights, property and safety of others and ourselves. We may also transfer personal information in the event of a corporate sale, merger, acquisition, dissolution or similar event.
Any personally identifiable information you submit on a bulletin board, blog, chat room, comment about a product, or any other public forum on this Web site can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We recommend that you do not provide your name, e-mail address or any other personal information. Please note that if you choose to do so, it is at your own risk and you accept full responsibility for those posts and any consequences that may arise from posting this information.
At times we may partner with a third party to create a site that may look as if you are on a www.shoelanthropy.com. These sites may be co-branded or may have the look and feel of being on our site. However, the information collected on these pages may not be covered under the this Privacy Policy.
Shoelanthropy communicates with our customers through multiple channels and vehicles to keep you up-to-date on promotions, offers, customer experience content and new products or services. Once you provide your personal information, we may contact you through direct mail, e-mail or phone. We may continue to communicate with you through these channels unless you request to stop receiving these communications by opting out. If you no longer wish to receive these communications, let us know by email at customerservice@shoelanthropy.com or calling our customer service number listed on the website. If you send an e-mail request, please be sure to include your full name, address, phone number and e-mail address, as well as the specific changes you would like to make. This will ensure we correctly identify you in our systems and accurately process your request.
Shoelanthropy will take the appropriate steps to modify your preferences with respect to our marketing communications. Due to production, mailing and system timelines, it may take some time to process your request. It may take up to 30 business days to remove you from our marketing lists. Until your requested change takes effect, you may still receive marketing communications from us. If you send us your request by regular mail, please allow extra time for us to receive and process your notice. Although you may have opted not to receive marketing communications, you may still receive business-related communications such as order confirmations, customer loyalty program information or other similar information.
Shoelanthropy uses reasonable security measures to protect the confidentiality of personal information under our control and appropriately limit access to it. Shoelanthropy cannot ensure or warrant the security of any information you transmit to us by e-mail, and you do so at your own risk.
We use a variety of information security measures to protect your online transactions with us. The Shoelanthropy Web site uses encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL protects information you submit via our Web site such as ordering information including your name, address and credit card number.
When you create an account on Shoelanthropy.com you are required to establish a password. To maximize your level of protection, you should choose at least 6-30 characters, using a combination of both letters and numbers. You are solely responsible for maintaining the secrecy of your password and account information. You have the ability to purchase on our site without creating an account; however, you will need to reenter your personal information each time you use our site in order to make a purchase.
A cookie is a small data file that a Web site or an e-mail may save to your browser, which may then be stored on your hard drive. Our Web sites and e-mails may use cookies to create a more personalized shopping experience for visitors to our site. Cookies simulate a continuous connection � they let us "remember" information about your preferences and session, and allow you to move within areas of our Web sites without reintroducing yourself.
Shoelanthropy may use a third party to place cookies on your computer to collect non-personally identifiable information. Although our cookies may contain a unique user ID, they do not collect or store any personally identifiable information. You may choose to set your Web browser to not accept cookies. However, without enabling your cookies, you will not be able to view, create an account, or make purchases on the Web site.
We may use third-party advertising companies to serve ads when you visit our Web site or other sites across the Internet. These companies may use anonymous information (not including your name, address, e-mail address, or telephone number) about your visits to this and other Web sites. We may also share anonymous information with these companies in aggregate form. In either case, the purpose of the sharing is to provide advertisements about goods and services that may be of interest to you, analyzing and improving the effectiveness of ads and e-mails, and improving and enhancing our site and its content.
We are committed to protecting the privacy of children. We do not knowingly or intentionally collect personal information online from children under the age of 13.
As Shoelanthropy continues to improve the services, products and the features we provide, this policy is subject to change. We will post significant changes to this Policy here and/or other formats for you to review.
IN NO EVENT WILL SHOELANTHROPY, OR ANY OF ITS RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS, AFFILIATES, AGENTS, SUCCESSORS OR ASSIGNS BE LIABLE TO YOU OR ANY ONE ELSE FOR ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOST PROFITS, LOST DATA OR BUSINESS INTERRUPTION) ARISING OUT OF THE USE, INABILITY TO USE, OR THE RESULTS OF USE OF THIS WEBSITE, ANY WEBSITES LINKED TO THIS WEBSITE, OR THE MATERIALS, INFORMATION OR SERVICES CONTAINED ON ANY OR ALL SUCH WEBSITES, WHETHER BASED ON WARRANTY, CONTRACT, TORT OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING LIMITATIONS OF LIABILITY DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS.
IN THE EVENT OF ANY PROBLEM WITH THIS WEBSITE OR ANY CONTENT, YOU AGREE THAT YOUR SOLE REMEDY IS TO CEASE USING THIS WEBSITE. IN THE EVENT OF ANY PROBLEM WITH THE PRODUCTS OR SERVICES THAT YOU HAVE PURCHASED ON OR THROUGH THIS WEBSITE, YOU AGREE THAT YOUR SOLE REMEDY, IF ANY, IS FROM THE MANUFACTURER OF SUCH PRODUCTS OR SUPPLIER OF SUCH SERVICES, IN ACCORDANCE WITH SUCH MANUFACTURER'S OR SUPPLIER'S WARRANTY, OR TO SEEK A RETURN AND REFUND FOR SUCH PRODUCT OR SERVICES IN ACCORDANCE WITH THE RETURNS AND EXCHANGES POLICIES POSTED ON THIS WEBSITE.
DISCLAIMERS. YOUR USE OF THIS SITE IS AT YOUR RISK. THE INFORMATION, MATERIALS AND SERVICES PROVIDED ON OR THROUGH THIS WEBSITE ARE PROVIDED "AS IS" WITHOUT ANY WARRANTIES OF ANY KIND INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY. NEITHER DSW, ITS SUPPLIERS, NOR ANY OF THEIR RESPECTIVE AFFILIATES WARRANT THE ACCURACY OR COMPLETENESS OF THE INFORMATION, MATERIALS OR SERVICES PROVIDED ON OR THROUGH THIS WEBSITE. THE INFORMATION, MATERIALS AND SERVICES PROVIDED ON OR THROUGH THIS WEBSITE MAY BE OUT OF DATE, AND NEITHER DSW, ITS SUPPLIERS, NOR ANY OF THEIR RESPECTIVE AFFILIATES MAKES ANY COMMITMENT OR ASSUMES ANY DUTY TO UPDATE SUCH INFORMATION, MATERIALS OR SERVICES. THE FOREGOING EXCLUSIONS OF IMPLIED WARRANTIES DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS.
ALL PRODUCTS AND SERVICES PURCHASED ON OR THROUGH THIS WEBSITE ARE SUBJECT ONLY TO ANY APPLICABLE WARRANTIES OF THEIR RESPECTIVE MANUFACTURERS, DISTRIBUTORS AND SUPPLIERS, IF ANY. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, WE HEREBY DISCLAIM ALL WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES WITH RESPECT TO THE PRODUCTS AND SERVICES LISTED OR PURCHASED ON OR THROUGH THIS WEBSITE. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, WE HEREBY EXPRESSLY DISCLAIM ALL LIABILITY FOR PRODUCT DEFECT OR FAILURE, CLAIMS THAT ARE DUE TO NORMAL WEAR, PRODUCT MISUSE, ABUSE, PRODUCT MODIFICATION, IMPROPER PRODUCT SELECTION, NON-COMPLIANCE WITH ANY CODES, OR MISAPPROPRIATION. THE FOREGOING EXCLUSIONS OF IMPLIED WARRANTIES DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS.
Copyright Notice and use of Website. The design of this website and all text, graphics, information, content, processes, and other material displayed on or that can be downloaded from this website are protected by copyright, trademark, and possibly patent and other laws and may not be used except as permitted in these Terms and Conditions or with prior written permission of the owner of such material. The contents (including without limitation, the look and feel, all text, photographs, images, video and audio) of this website are � 2010, Shoelanthropy Inc. All rights reserved. You may not modify the information or materials displayed on or that can be downloaded from this website in any way or reproduce or publicly display, perform, or distribute or otherwise use any such information or materials for any public or commercial purpose. You may not copy, reproduce, publish, transmit, distribute, perform, display, post, modify, create derivative works from, sell, license or otherwise exploit this website. Any unauthorized use of any such information or materials may violate copyright laws, trademark laws, laws of privacy and publicity, and other laws and regulations and is prohibited. In the event of a violation of these laws and regulations, Shoelanthropy Inc. reserves the right to seek all remedies available by law and in equity. Shoelanthropy Inc. reserves the right to block or deny access to the website to anyone at any time for any reason.
Trademarks. SHOELANTHROPY Inc. ("SHOELANTHROPY" or "we") and its affiliated companies retain all rights regarding their trademarks, trade names, brand names and trade dress. These marks, names or trade dress, and all associated logos or images, are registered and/or common law trademarks of Shoelanthropy and its affiliates and are protected by U.S. and international laws and treaties. No license to the use of such marks, names or trade dress is granted to you under these terms and conditions or by your use of the Shoelanthropy.com website. Your misuse of the trademarks displayed on the dsw.com website is strictly prohibited. You are also advised that DSW will aggressively enforce its intellectual property rights to the fullest extent of the law, including the seeking of civil remedies and criminal prosecution.
Products, Content and Specifications. All features, content, specifications, products and prices of products and services described or depicted on this website, are subject to change at any time without notice.
Return Policy:
Unlike many other web sites that have special guidelines for returns and lots of fine print, Shoelanthropy offers hassle free returns on all orders placed on our website with no minimum order requirement or special exceptions.
With Shoelanthropy�s 30 day return policy, there are no weird penalties or exceptions on returns. You may return merchandise within 30 days of the purchase date�.all we ask is that you send the items back to us in the original box or packaging, and make sure that the merchandise is in new condition.
If you are not 100% satisfied with your purchase, and you meet the return requirements, you can return your order for a full refund (less shipping). So if for whatever reason you're not happy with your purchase, just go through our easy self-service return process. Process is described below.
Step-by-Step Return Process:
1. Pack item in original shipping box (or an appropriate box). Please include a return address. The return address is used to verify your original purchase!
2. Ship UPS or FEDEX to the address below:
Chattanooga Shoe Company
Shoelanthropy
1820 Gunbarrel Rd.
Chattanooga, TN 37421
3. Finished. It�s that easy!
Once your return is received and inspected (usually within 72 hours of receipt), your refund will be processed and a credit will be automatically applied to your credit card within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
What happens to the money that was donated to the charity?
Unfortunately, money cannot be donated to a charity for a returned item however, for an exchanged item; money will still be donated to the same charity that was originally chosen!
Defects:
Here at Shoelanthropy, we hold our manufacturers to the highest quality standards. We guarantee our product against manufacturers� defects up to 90 days! If you believe that you have defective product, please call the toll free number to speak with a customer specialist.